Terms of Service

Important draft status

These proposed terms are a product draft and must be reviewed by qualified Finnish counsel before egoHive accepts paid subscriptions or production customer data.

1. About these terms

These Terms govern access to the egoHive website, pilots and subscription service provided by egoiq Oy (Business ID 3509332-3). By creating an account, starting a pilot, placing an order or using the service, the customer agrees to these Terms. A signed order form, statement of work or data processing agreement takes precedence where it conflicts with these Terms.

2. Business use and authority

egoHive is offered primarily to organisations and professional users. A person accepting these Terms for an organisation confirms that they are authorised to bind it. Consumers should contact us before purchasing because mandatory consumer rights may apply.

3. Accounts and administrators

Customers must provide accurate account information, protect credentials, manage authorised users and promptly report suspected unauthorised access. The customer is responsible for activity under its accounts except to the extent caused by egoiq’s breach of these Terms.

4. Subscriptions, pilots and payment

Plan scope, included usage, fees, billing cycle and onboarding are shown at order or agreed in writing. Unless an order says otherwise, subscriptions renew for successive monthly periods and may be cancelled before the next renewal. Fees are exclusive of VAT and other applicable taxes. Overdue undisputed amounts may result in suspension after reasonable notice.

5. Permitted use

Customers may use egoHive only for lawful business purposes and within the purchased plan, documentation and agreed data boundaries.

• Do not attempt unauthorised access, security testing or disruption
• Do not upload unlawful content or content you have no right to process
• Do not use the service to develop malware, deceive people or make unlawful automated decisions
• Do not resell, scrape, reverse engineer or circumvent usage limits except where law expressly permits
• Do not use outputs without appropriate human review where decisions could materially affect a person

6. Customer data and instructions

The customer retains its rights in data and content submitted to egoHive. The customer grants egoiq the limited right to process that content only to provide, secure, support and improve the contracted service. The customer is responsible for the lawfulness, accuracy, permissions and instructions associated with its data. A data processing agreement will govern processing where egoiq acts as processor.

7. Confidentiality

Each party must protect the other party’s confidential information with reasonable care, use it only for the agreed purpose and disclose it only to personnel and providers who need it and are bound by appropriate duties. This does not cover information that is public without breach, independently developed, already lawfully known, or lawfully received from another source.

8. AI systems and outputs

egoHive may use third-party and customer-selected AI models. AI output can be incomplete, inaccurate or unsuitable and may not be unique. Customers must review output before relying on it, especially for legal, financial, employment, safety or other high-impact decisions. egoHive is a workflow and decision-support service, not professional advice.

9. Third-party services

Customer-selected connectors, model providers and other third-party services remain subject to their own terms, availability and data practices. egoiq is not responsible for third-party changes or outages outside its reasonable control, but will use reasonable efforts to communicate material impacts on the service.

10. Intellectual property

egoiq and its licensors retain all rights in egoHive, its software, documentation, branding and service improvements. The customer retains its data and pre-existing materials. Unless an order states otherwise, the customer may use service outputs for its internal business purposes, subject to third-party rights and the need to review those outputs.

11. Security and service changes

egoiq will maintain reasonable technical and organisational security measures appropriate to the service. We may update the service to improve security, performance or functionality. We will not materially reduce paid core functionality during a current subscription period without reasonable notice, except where necessary for security, law or a third-party dependency.

12. Availability, warranties and support

Unless a separate service-level agreement applies, egoHive is provided on an as-available basis. egoiq will provide the service with reasonable skill and care but does not guarantee uninterrupted operation, error-free output, or that the service will meet every customer requirement. Mandatory warranties that cannot legally be excluded remain unaffected.

13. Liability

Neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings, except where such exclusions are not permitted by law. Subject to that rule, each party’s total aggregate liability arising from the service will not exceed the fees paid or payable for the service during the twelve months preceding the event giving rise to the claim. The cap does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, breach of confidentiality, infringement of the other party’s intellectual property, or liabilities that cannot legally be limited.

14. Suspension and termination

We may suspend access where reasonably necessary to prevent security harm, unlawful use or material breach, and will give notice where practicable. Either party may terminate for an uncured material breach after reasonable written notice. On termination, access ends and each party must return or delete the other’s confidential information as required by contract and law. Export and deletion arrangements for customer data should be stated in the applicable order or data processing agreement.

15. Governing law and contact

These Terms are governed by Finnish law, excluding conflict-of-law rules. The parties will first try in good faith to resolve disputes through negotiation. Unless mandatory law requires otherwise, disputes fall within the jurisdiction of the courts of Finland. Questions may be sent to info@egoiq.com or egoiq Oy, Linnankatu 8 D 82, 20100 Turku, Finland.